REFUND POLICY
Return & Refund Policy
At Etchlahoma, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review our return and refund policy below.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it—unused, unworn, and in its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us at support@etchlahoma.com.
Please note: Returns must be sent to the address provided in your return approval email. Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom engraved and personalized products (since they are made uniquely for you)
- Gift cards and sale items
If you have questions about whether your item qualifies for a return, contact us at support@etchlahoma.com.
Exchanges
If you would like to exchange an item, the best way is to return the original purchase and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, your refund will be processed back to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@etchlahoma.com.